At RealSteel Knives, our unwavering commitment to quality and craftsmanship is embodied in our comprehensive warranty, designed to ensure your complete satisfaction.
Our pledge stands firm: we will repair or replace any knife found to have defects in materials or workmanship. In the unlikely event that the original model is unavailable, we will replace it with a similar model of equal value.
Our warranty extends to functional issues that impede the knife's intended performance.
While our commitment to quality is resolute, please note that our warranty does not cover:
- Damage resulting from misuse, abuse, prying, throwing, or intentional harm.
- Broken tips, often stemming from improper use, prying, or other forms of misuse.
- Issues arising from improper sharpening, rust due to neglect, or inadequate care.
- Broken, lost, or bent metal clips.
- Any modifications or disassembly of the knife from its original form or assembly.
- Repairs performed by sources other than RealSteel Knives, which void the warranty.
Your satisfaction is our priority, and we offer a hassle-free return policy:
- Return the item in its original, new, and unused condition within 30 days of purchase (custom knives within 14 days).
- To initiate a return, please contact our RealSteel Knives representatives for guidance.
- Returned items must be in their original condition and packaging.
- Upon receipt and inspection of the returned item, we will promptly process your refund or exchange.
- Returns must not have shipping labels directly attached to the product packaging.
We are dedicated to ensuring your complete satisfaction with your purchase from Real Steel Knives. To simplify the return process, we've outlined our return policy as follows:
Initiating a Return: If you find yourself dissatisfied with your order, please contact our customer service within 7 days of receiving your item. They will provide you with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Please prominently label the RMA number on the exterior of the box for a smooth return process.
Return Timeframe: All returns must be initiated within 30 days of the purchase date, and the items must be in our possession within this timeframe to ensure prompt processing and its original, new, and unused condition.
Packaging: To prevent damage during transit, kindly return items in their original, unused condition, complete with all factory paperwork, in the original box. Avoid shipping items in padded envelopes, as they may be prone to crushing or damage.
Tracking and Documentation: Keep a record of the return tracking number for reference.
Required Documentation: Include a copy of the original invoice along with a note explaining the reason for the return. Please refrain from writing on the product boxes or using tape, as this may affect return eligibility.
Engraved Items: Engraved items are not eligible for returns.
Promotional Items: If your purchase included a promotional item, you may choose to return the product for a refund or exchange. Refunds will deduct the promotional item's value, while exchanges will consider the item's qualification for the promotion.
Return Shipping Costs: All shipping costs, including return shipping, are non-refundable. For items with FREE shipping, the refund amount will equal the product's value minus a $15 shipping fee.
Completeness of Returns: Ensure returned items are complete and include all original manufacturer packaging materials. Incomplete returns will not be eligible for a refund until all items are received.
Defective Items: Defective items can be replaced within the first 30 days from the invoice date, provided they are unused. Return shipping charges for defective items are the responsibility of the customer, while we cover shipping costs for sending replacements.
Incorrect Shipments: If you receive the wrong item, we will rectify the situation and cover any additional shipping costs.
Return Policy Abuse: While we aim to provide exceptional service, excessive returns may incur a 25% restocking fee at the discretion of Real Steel Knives. Your satisfaction remains our top priority, and we are committed to addressing your needs.
- Incorrect Shipments: If we've sent you the wrong item, please contact us for guidance on how to return the item.
Welcome to Our Global Shipping Experience!
At RealSteel Knives, we're delighted to offer you a seamless worldwide shipping experience. While most of our products can journey to international destinations, there are occasional exceptions. If international shipping raises any concerns for you, our customer support is here to provide clarity and assistance.
Prompt Shipping, Every Time!
Our commitment to speed is unwavering. A remarkable 99% of orders set sail on the very day they're placed. In the rare event of a delay, your order will embark within 24-72 hours of receipt, excluding holidays. We'll keep you informed promptly of any changes.
Convenient Shipping Choices
- Free Shipping (USA orders over $99.00): Relax as we select the most budget-friendly shipping method, which could be USPS First Class Mail, USPS Priority Mail, or UPS Ground, depending on your order's size.
- Ground Shipping ($8 - USPS or UPS): Affordable and dependable, your package will find its way to you without fuss.
- DHL Express day Select ($25 - Alaska, Hawaii, and APOs excluded): Expect your package within three business days post-shipment from our warehouse, minus holidays.
Dedicated to Your Shipping Experience
Our commitment to delivering your order promptly and securely is unwavering. If you have any questions or shipping-related needs, our dedicated support team is always ready to assist.
Quality Assurance & Repair
Craftsmanship that Shines
We take immense pride in the impeccable quality of our products. Each RealSteel creation is a testament to our dedication to excellence. Designed solely as cutting tools, we assure you of their integrity and quality.
Cherishing the Guarantee
While our knives are built to last, it's important to use them as intended. Deviating from their cutting purpose may impact our manufacturing guarantee.
Warranty at a Glance
- Free Small Parts Warranty: Defective screws, pocket clips, and washers can be replaced at no cost, provided you have a RealSteel knife proof of purchase. Alternatively, parts can be sent from RealSteel for $15 USD.
- Payable Repairs: Specific issues like opening mechanism problems or blade breakages are handled on a case-by-case basis. To initiate repairs, a photo and a detailed issue description are required. A $15 shipping fee is applicable when sending the knife for repair.
Thank you for choosing Real Steel Knives. For any questions or concerns regarding our return policy, please reach out to our customer service team. Your satisfaction is our ultimate goal.
For all warranty and repair queries, please complete our contact form. Our dedicated customer support team is primed to assist you.
At RealSteel, your satisfaction is paramount. Our warranty, shipping, and care services are structured to ensure your complete peace of mind throughout your RealSteel knife journey. Thank you for choosing RealSteel – we're excited to serve you!