Help & FAQs

If you have other questions, please just send it to

From folding knives to fixed blades, find the perfect fit for you and your adventures with RealSteel's FAQ page.


Pre Sale Questions

How long does the shipping take?

We ship primarily DHL, 4~8 business days, depending on the country/region.

There is screws, Slip Joint, or Pocket clip damaged or broken, how can i get them repaired?

Please take a Photo of this damage point and send an email to Please provide the Order Number, of course. We will confirm that and then send you repair Parts. If you get the Knife from outside our Online shop or it is broken by someone during violent Usage, we can also provide some paid repair. But we recommend you ask your local Retailer for help.


What is the Shipping range? Which country you can't deliver to?

We can send them globally except Russia. This may change some day. But to some east-European countries the Shipping costs are very high so we will contact you individually.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

I want to return the knife to you and get my money back.

Before we send the items out (normally in one day), it is no problem, your Purchase will be cancelled and you can get Refund immediately.

But if it is already delivered, you can't send it back to China due to the Import Regulation. So we will contact a local retailer to pick your goods up. You have to pay for the Shipping Cost. And After the Retailer has gotten the Knife you will receive the Refund.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Why the Visa, MasterCard, or PayPal does't work?

The Card provider may cancel your Purchase because you are purchasing in foreign countries. You can call your Card provider to approve this payment and the payment should be OK.

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

The Payment service from those global company may get down some time, so please wait for 1-2 days. Normally they will get back very soon. If the Order is stuck at the payment for a long time you can also ask us to cancel your order. Then you can try again.

Currently Credit Cards (MasterCard, Visa) are available on our shop, every Credit Card can be used for shopping only once in 24 hours.

I want to buy some little parts like thumb studs but why it is cancelled without any reason?

Please notice the Item's Description. Normally these parts are only sold to our customers who have already bought a knife in THIS ONLINE SHOP.

Can I return my product?

Our customer service is happy to help. Please email us directly at

Please note that returned items must be in the same condition, unworn, and the original packaging.

Still looking for answers?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!