Passion & Performance

 

 

 

Customer Service

 

Manufacturing guarantee & repair


Realsteel guarantees that all Realsteel products have no material or processing errors. All Realsteel knives are designed as cutting tools and are only suitable for this purpose. In the case of use of Realsteel knives for other purposes than prescribed, the manufacturing guarantee shall be nullified. Realsteel also points out that a sufficient and professional care is required for the lasting performance of Realsteel knives.


Free warranty service


Defective small parts such as screws, pocket clips and washers can be obtained free of charge from an authorized dealer with proof of purchase of a Realsteel knife. It is also possible that parts can be dispatched directly from Realsteel at a cost contribution of USD $8. In this case we need exact model and necessary serial numbers and/or ask for a photo of the respective knife and the defective small part. The parts will be sent from China.


Payable repairs


Problems with the opening and closing of folding knives, lost opening, other lost accessories, or blade breakages are handled individually by Realsteel. Please send us a photo of the knife and describe the problem using the below-mentioned support form. The sending of the knife will also require a $8 shipping fee

 

Catalog

 

A copy of this catalog can be sent by three forms; firstly, this catalog can be downloaded in PDF form from our website. Secondly this catalog can be viewed directly from our website. Lastly this catalog can be sent by post to desiring clients.